Last month, on a visit to the Houston VA hospital, Carolyn and I went by the Apple store at the Memorial City Mall. I needed to have the power adaptor cord for my 2009 Macbook laptop replaced, as it was frayed. It was to be replaced under a class action suit against Apple. We did not realize that you could make an appointment at the Genius Bar before we went to the store. We had to wait about 10 minutes before we could see the tech, so we walked around the store and looked at other Apple products. The store was extremely crowed, with a lot of folks getting questions obviously answered about products they had gotten for Christmas.
When our time came, the tech looked at the power cord, went and got a new power adaptor and cord, and the exchange was done. The entire process took less than 15 minutes total. This was our first experience with an Apple retail store, and we both came away thinking that these folks know what they are talking about. If you’ve never been to an Apple retail store, drop by one and take a look.